Information

Special Measures for flight tickets in expansion of the Novel Coronavirus (COVID-19)(Updated on September 9, 2021)

Thank you very much for always using Solaseed Air.

In response to the Japanese government's Basic Policy for Novel Coronavirus (COVID-19) Disease Control, Solaseed Air will take the following special measures for flight tickets.
For tickets issued by travel agencies (including flight comparison sites) other than Solaseed Air, please contact the place of purchase.

Due to the spread of novel coronavirus infection, Solaseed Air Reservation and Information Center is very crowded and difficult to connect. We apologize for any inconvenience this may cause you. You can also change your reservations or get a refund for flight tickets purchased by credit card (within 10 days of your scheduled departure day) on the Solaseed Air website, except for some cases.

Applicable dates

Flights to/from Okinawa (Naha)

Monday, July 12, 2021 - Sunday, August 22, 2021
*Effective for reservation change or refund after July 9, 2021.

Monday, August 23, 2021 - Tuesday, August 31, 2021
*Effective for reservation change or refund after July 31, 2021.

Wednesday, September 1, 2021 - Sunday, September 12, 2021
*Effective for reservation change or refund after August 18, 2021.

Monday, September 13, 2021 - Thursday, September 30, 2021
*Effective for reservation change or refund after September 10, 2021.

Flights to/from Nagoya (Chubu)

Sunday, August 8, 2021 - Tuesday, August 31, 2021
*Effective for reservation change or refund after August 6, 2021.

Wednesday, September 1, 2021 - Sunday, September 12, 2021
*Effective for reservation change or refund after August 18, 2021.

Monday, September 13, 2021 - Thursday, September 30, 2021
*Effective for reservation change or refund after September 10, 2021.

Flights to/from Tokyo (haneda)

Monday, July 12, 2021 - Sunday, August 22, 2021
*Effective for reservation change or refund after July 9, 2021.

Monday, August 23, 2021 - Tuesday, August 31, 2021
*Effective for reservation change or refund after July 31, 2021.

Wednesday, September 1, 2021 - Sunday, September 12, 2021
*Effective for reservation change or refund after August 18, 2021.

Monday, September 13, 2021 - Thursday, September 30, 2021
*Effective for reservation change or refund after September 10, 2021.

Eligible tickets

All flight tickets including "Solaseed Plus" (dynamic package tours) and awards with miles.

Handling

If you have a reservation for an itinerary that includes an applicable departure date, you can change your flights or request a refund without incurring any handling fees via the Solaseed Air website within 10 days of your scheduled departure date. After 10 days of your scheduled departure date, you can request a refund only via Solaseed Air Reservation and Information Center within 30 days of your scheduled departure date. Please see below URL for the details of change or refund.

Change/Refund

Other inquiries

[Solaseed Air Reservation and Information Center]
0570-037-283 (a flat rate) / 06-7637-8817 (for a fee)
International calls : +81 6-7637-8817
Business hours: Open all year round 8:00-20:00
*Due to the spread of the Novel Coronavirus infection, calls to the Reservation and Information Center become very crowded and it is difficult to connect.

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