Information

Special Measures for flight tickets in expansion of the Novel Coronavirus (COVID-19)(Updated on June 17, 2021)

Thank you very much for always using Solaseed Air.

In response to the Japanese government's Basic Policy for Novel Coronavirus (COVID-19) Disease Control, Solaseed Air will take the following special measures for flight tickets.
For tickets issued by travel agencies (including flight comparison sites) other than Solaseed Air, please contact the place of purchase.

Due to the spread of novel coronavirus infection, Solaseed Air Reservation and Information Center is very crowded and difficult to connect. We apologize for any inconvenience this may cause you. You can also change your reservations or get a refund for flight tickets purchased by credit card (within 10 days of your scheduled departure day) on the Solaseed Air website, except for some cases.

Applicable dates

Flights to/from Okinawa (Naha)

Monday, April 12, 2021 - Wednesday, May 5, 2021
*Effective for reservation change or refund after April 10, 2021.

Thursday, May 6, 2021 - Tuesday, May 11, 2021
*Effective for reservation change or refund after April 24, 2021.

Wednesday, May 12, 2021 - Monday, May 31, 2021
*Effective for reservation change or refund after May 8, 2021.

Tuesday, June 1, 2021 - Sunday, June 20, 2021
*Effective for reservation change or refund after May 22, 2021.

Monday, June 21, 2021 - Sunday, July 11, 2021
*Effective for reservation change or refund after June 18, 2021.

Flights to/from Kobe

Tuesday, April 6, 2021 - Wednesday, May 5, 2021
*Effective for reservation change or refund after 17:00 on April 6, 2021.

Thursday, May 6, 2021 - Tuesday, May 11, 2021
*Effective for reservation change or refund after April 24, 2021.

Wednesday, May 12, 2021 - Monday, May 31, 2021
*Effective for reservation change or refund after May 8, 2021.

Tuesday, June 1, 2021 - Sunday, June 20, 2021
*Effective for reservation change or refund after May 29, 2021.

Monday, June 21, 2021 - Sunday, July 11, 2021
*Effective for reservation change or refund after June 18, 2021.

Flights to/from Nagoya (Chubu)

Tuesday, April 20, 2021 - Tuesday May 11, 2021
*Effective for reservation change or refund after April 17, 2021.

Wednesday, May 12, 2021 - Monday, May 31, 2021
*Effective for reservation change or refund after May 8, 2021.

Tuesday, June 1, 2021 - Sunday, June 20, 2021
*Effective for reservation change or refund after May 29, 2021.

Monday, June 21, 2021 - Sunday, July 11, 2021
*Effective for reservation change or refund after June 18, 2021.

Flights to/from Tokyo (haneda)

Monday, April 12, 2021 - Tuesday May 11, 2021
*Effective for reservation change or refund after April 10, 2021.

Wednesday, May 12, 2021 - Monday, May 31, 2021
*Effective for reservation change or refund after May 8, 2021.

Tuesday, June 1, 2021 - Sunday, June 20, 2021
*Effective for reservation change or refund after May 29, 2021.

Monday, June 21, 2021 - Sunday, July 11, 2021
*Effective for reservation change or refund after June 18, 2021.

Flights to/from Kumamoto

Tuesday, June 1, 2021 - Sunday, June 13, 2021
*Effective for reservation change or refund after May 15, 2021.

Eligible tickets

All flight tickets including "Solaseed Plus" (dynamic package tours) and awards with miles.

Handling

If you have a reservation for an itinerary that includes an applicable departure date, you can change your flights or request a refund without incurring any handling fees via the Solaseed Air website within 10 days of your scheduled departure date. After 10 days of your scheduled departure date, you can request a refund only via Solaseed Air Reservation and Information Center within 30 days of your scheduled departure date. Please see below URL for the details of change or refund.

Change/Refund

Other inquiries

[Solaseed Air Reservation and Information Center]
0570-037-283 (a flat rate) / 06-7637-8817 (for a fee)
International calls : +81 6-7637-8817
Business hours: Open all year round 8:00-20:00
*Due to the spread of the Novel Coronavirus infection, calls to the Reservation and Information Center become very crowded and it is difficult to connect.

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