Information

Special Measures for flight tickets in expansion of the Novel Coronavirus (COVID-19)(Updated on January 26, 2022)

Thank you very much for always using Solaseed Air.

In response to the Japanese government's Basic Policy for Novel Coronavirus (COVID-19) Disease Control, Solaseed Air will take the following special measures for flight tickets.
For tickets issued by travel agencies (including flight comparison sites) other than Solaseed Air, please contact the place of purchase.

Due to the spread of novel coronavirus infection, Solaseed Air Reservation and Information Center is very crowded and difficult to connect. We apologize for any inconvenience this may cause you. You can also change your reservations or get a refund for flight tickets purchased by credit card (within 10 days of your scheduled departure day) on the Solaseed Air website, except for some cases.

Affected Routes / Flights

Applicable dates

Flights to/from Tokyo(Haneda) ⇔ Miyazaki,Kumamoto,Nagasaki,Kagoshima,Oita,Okinawa(Naha)

Tokyo(Haneda) ⇔ Miyazaki

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Tokyo(Haneda) ⇔ Kumamoto

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Tokyo(Haneda) ⇔ Nagasaki

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Tokyo(Haneda) ⇔ Kagoshima

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Tokyo(Haneda) ⇔ Oita

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Tokyo(Haneda) ⇔ Okinawa(Naha)

Thursday, January 20, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Flights to/from Okinawa (Naha) ⇔ Miyazaki,Kagoshima,kobe,Nagoya(Chubu),Ishigaki,Fukuoka

Okinawa(Naha) ⇔ Miyazaki

Thursday, January 20, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Okinawa(Naha) ⇔ Kagoshima

Thursday, January 20, 2022 - Monday, January 31, 2022
*Effective for reservation change or refund after January 20, 2022.

Tuesday, February 1, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Okinawa(Naha) ⇔ Kobe

Thursday, January 20, 2022 - Monday, January 31, 2022
*Effective for reservation change or refund after January 20, 2022.

Tuesday, February 1, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Okinawa(Naha) ⇔ Nagoya(Chubu)

Thursday, January 20, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Okinawa(Naha) ⇔ Ishigaki

Thursday, January 20, 2022 - Monday, January 31, 2022
*Effective for reservation change or refund after January 20, 2022.

Tuesday, February 1, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Okinawa(Naha) ⇔ Fukuoka

Thursday, January 20, 2022 - Monday, January 31, 2022
*Effective for reservation change or refund after January 20, 2022.

Tuesday, February 1, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Flights to/from Nagoya (Chubu) ⇔ Miyazaki,Kagoshima

Nagoya(Chubu) ⇔ Miyazaki

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Nagoya(Chubu) ⇔ Kagoshima

Friday, January 21, 2022 - Sunday, February 13, 2022
*Effective for reservation change or refund after January 20, 2022.

Monday, February 14, 2022 - Sunday, February 20, 2022
*Effective for reservation change or refund after January 26, 2022.

Eligible tickets

All flight tickets including "Solaseed Plus" (dynamic package tours) and awards with miles.

Handling

If you have a reservation for an itinerary that includes an applicable departure date, you can change your flights or request a refund without incurring any handling fees via the Solaseed Air website within 10 days of your scheduled departure date. After 10 days of your scheduled departure date, you can request a refund only via Solaseed Air Reservation and Information Center within 30 days of your scheduled departure date. Please see below URL for the details of change or refund.

Change/Refund

Other inquiries

[Solaseed Air Reservation and Information Center]
0570-037-283 (a flat rate) / 06-7637-8817 (for a fee)
International calls : +81 6-7637-8817
Business hours: Open all year round 8:00-20:00
*Due to the spread of the Novel Coronavirus infection, calls to the Reservation and Information Center become very crowded and it is difficult to connect.

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