Social distancing can be maintained by issuing numbered tickets so that customers don't have to wait in line at the check-in service counter.
This also allows customers to know how long their waiting time will be, which not only improves time value for customers but also reduces the stress of waiting in line.
1. Clean air and proper ventilation
Large quantities of fresh atmospheric air are taken in to replace all the air inside the aircraft every approximately three minutes.
2. Installation of high-performance filters in all aircraft
Air inside the aircraft is filtered by high-performance air filters* and then supplied to the passenger cabin. These are the same filters used for the air conditioning equipment in hospital operating rooms.
3. The air constantly flows from the ceiling to the floor without stagnating.
Air is constantly supplied from the ceiling and flows down from the top of the walls on either side toward the floor so that it does not stagnate in the cabin or other specific locations.
The ventilation system described above operates not only while the aircraft is flying but also while it is on the ground (during boarding and disembarking) so that the aircraft is constantly being ventilated with clean air. Additionally, by having everyone wear masks in the passenger cabin and by avoiding close contact during boarding and disembarking, we are minimizing our passengers' risk of infection and providing a safe and secure environment inside the aircraft.
Baggage on the baggage carousel is spaced evenly apart (at least one meter) to ensure that passengers can safely retrieve their checked baggage during the baggage claim procedure.
Cabin attendants wear masks in order to put passengers at ease during the flight.
Some in-flight services, such as beverages and in-flight shopping, have also been suspended.
Ground crew wear masks and, as necessary, face shields in order to put passengers at ease while they use our services.
We have also installed plastic curtains at our airport counters.
You must wear a mask at the airport and inside the aircraft in order to help other passengers feel at ease.
Please take your temperature before boarding. Please refrain from boarding if you have a fever of 37.5° or higher, or if you have a cough or other symptoms of illness.
Please follow coughing etiquette.
Please cooperate with measures to prevent the spread of infection, such as maintaining your distance from others and refraining from talking in a loud voice.
While you are at the airport, be sure to wear a mask, follow the instructions of all personnel, and maintain your distance from other passengers.
During boarding procedures, please use the self service check-in machine and self service baggage drop machine.
Passengers who wish to change seats in order to maintain their distance from other passengers can change seats using a self service check-in machine.
In order to prevent the spread of disease inside the aircraft, please note that cabin attendant assistance is minimized, and please cooperate by checking in your baggage instead of bringing it into the aircraft as carry-on baggage to avoid congestion in the aircraft aisles.
Sanitizer has been made available at the airport counter, security check area, boarding gates, and other locations. Please use it as appropriate.
In order to ensure social distancing between passengers, ground crew members at the boarding gate will provide instructions for preventing crowding and close contact.
"Baggage storage bags" are provided at boarding gates to help passengers securely keep their baggage stowed at their feet aboard the aircraft.
These bags are convenient for gathering multiple souvenirs and other items together and stowing them at your feet (underneath the seat in front of you).
In order to avoid contact with other passengers as a result of taking out and putting back carry-on luggage inside the aircraft, please cooperate by checking in your baggage in advance.
Aircraft are a safe and secure mode of transportation, and aircraft cabins are always kept hygienic and clean.
We ask for your cooperation in preventing the spread of COVID-19 so that passengers may feel at ease when flying.