Airport / Check-in

Online Check-in

What is online check-in?

Online check-in enables you to check in and issue your boarding pass 24 hours up to 20 minutes before your scheduled departure after booking and purchasing your flight ticket.
* If your ticket was purchased at a special fare that requires the presentation of your personal identification document to show your age, or the like, you may not be eligible to check in online.

Procedure for online check-in

Step 1: Reservation / purchase / seat selection
step1
You can check in online by using your PC, smartphone, etc.

Please complete your reservation, purchase and seat selection.
We will send you an online check-in notification approximately 2 hours and 24 hours each before your scheduled departure.

  • * To receive online check-in notifications, you need to sign up for "Flight Information Emails" on the Solaseed Air website.
* If your ticket was purchased at a special fare that requires the presentation of your personal identification document to show your age, or the like, you may not be eligible to check in online.
Step 2: Online check-in / issuing boarding pass
step2
You are able to check in online 24 hours up to 20 minutes before your scheduled departure from your home or on your way.

Go to the Solaseed Air website to check in online and issue your boarding pass.

To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number are required.

  • * Click here if you have forgotten your confirmation number.
  • * Infants who are not travelling on their own seat will need to issue boarding pass for a lap child.
Step 3: Going through security checkpoint
step3
Go through the security checkpoint 20 minutes before your scheduled departure.

Go through the security checkpoint by scanning your boarding pass (the 2D barcode).

step3
If you have bags to check, go directly to the bag drop counter or use a self bag drop kiosk to check your bags.
Step 4: Boarding
step4
Go through the boarding gate 10 minutes before your scheduled departure.

To go through the boarding gate, scan your boarding pass (the 2D barcode) that you used at the security checkpoint.

step4

Boarding pass (the 2D barcode)

  • ・Boarding pass (the 2D barcode) can be obtained through the Solaseed Air website (PC and smartphone) and through our Email Notification Service.
  • * Except some reservations that are not eligible for online check-in
  • * Note that you cannot board your flight with the "e-Ticket Itinerary Receipt" displayed after purchasing your ticket on the Solaseed Air website.

Points to be careful of on the use of your boarding pass that you obtained by your smartphone or sent through our Email Notification Service

  • ・Bring your boarding pass to the airport by saving the screen display showing it or obtaining it through email.
  • ・Note that you cannot board your flight with a printed copy of your boarding pass displayed on your smartphone.
  • ・When you present your boarding pass on your smartphone with its backlight OFF or having a screen protector, it may not be scanned properly.
  • ・Display the 2D barcode, flight information and passenger information on the screen of your smartphone. You may not be able to go through only with the 2D barcode displayed.
  • ・The 2D barcode may appear small depending on the settings on certain smartphone models. If the 2D barcode cannot be scanned, the airport staff may ask you to operate your phone to change the size.
With the backlight OFF

With the backlight OFF

With the backlight ON

With the backlight ON

Screen only with the 2D barcode displayed

Screen only with the 2D barcode displayed

Display the 2D barcode and boarding information

Display the 2D barcode and boarding information

Points to be carful of on the use of your boarding pass that you obtained by your PC

  • ・Print your boarding pass and bring it on the day of your departure.
  • ・Ensure that your printed boarding pass shows the 2D barcode.
  • ・Your boarding pass must have the 2D barcode printed on it.

Cautions

  • * If you do not go through the security checkpoint at least 20 minutes prior to scheduled departure, you might not be able to board even if the reservation is complete.
  • * If you do not arrive at the boarding gate at least 10 minutes prior to scheduled departure, you might not be able to board even if the reservation is complete.
  • * At security, your carry-on baggage will be checked and your body may be searched. Please provide your full cooperation.
  • * The 2D barcode is the only means to let you go through security. Due to the discontinuation of the SKiP service, you will not be able to use all services using smart cards, ICs of smartphones, etc.
  • * To register mileage on your Solaseed Smile Club account after your travel, you will need the boarding date, flight number and seat number. Be sure to save your boarding pass (the 2D barcode).

Online check-in for connecting flight(s)

If your connecting flights are reserved as a single itinerary, you can check in online for up to three flight segments. Scan your boarding pass (the 2D barcode) to your final destination at the security checkpoint and board your flight. If the first flight segment is operated by Solaseed Air, you are able to check in online for your connecting flight 24 hours prior to your scheduled departure. If your Solaseed Air flight is the second flight segment or subsequent, it is necessary for you to check in online from the official website of the airline (ANA, AIRDO, STARFLYER or ORIENTAL AIR BRIDGE) by which the first flight segment is operated, or from the Solaseed Air website 24 hours up to 20 minutes before the departure of your Solaseed Air flight.
However, if any of the followings applies, you cannot check in online and therefore you need to check-in at the airport counter.

  • The customer's itinerary includes reservations for four or more flight routes.
  • The customer's itinerary consists of separately reserved connecting flights (online check-in for each flight segment is available)
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