How to apply

To apply for compensation, please follow the steps below.

*For refunds requested at the customer's own convenience, not due to reasons such as an equipment failure, please follow the refund procedure on the Manage Reservations.

STEP 01

Select the language in which you want to view the page and press "Next".

STEP 02

Please press "Apply for Compensation".

STEP 03

Enter the name written on your boarding pass in katakana or alphabets.
Select how you would like to search for customer information. Click here for the explanation of each search method.
Then scroll down.

STEP 04

Please enter the boarding date, airline and flight number (two to four digits) of the flight for which you would like to receive compensation.
*For customers who purchased tickets from ANA (with four-digit flight numbers), please select "ANA" in the "Airline" field.
Select the number of the customers who will receive compensation (accompanying person(s)). If there is more than one person, the information entry field for the accompanying person(s) will be displayed. Please enter the information in the same way.
Please press "Next".

STEP 05

The details of the compensation you can receive will be displayed. Confirm them and then press "Next".

*If there is more than one flight for which you would like to receive compensation, you can select the flight for which you want to proceed with the procedure. Select the flight to receive the compensation and then press "Next".

STEP 06

Please select "Japan" as your place of residence.

*For flights operated by Solaseed Air, places of residence outside Japan are not covered. The information displayed in the Receiving Methods field shows the methods of receiving compensation that you can use. Select your preferred receiving method and then enter the information according to the displayed instructions.

STEP 07

Enter your email address and then press "Next".
（Information about compensation will be sent to the email address you entered.）

STEP 08

STEP 08 is the screen displayed to customers eligible for compensation for traveling and accommodation expenses. Please enter the details of transportation and accommodation expenses for which you are applying for compensation, and then press "Next".

*This screen may not be displayed in some cases, such as when applying for food and beverage expenses.

STEP 09

If there are no errors in the details, please check the checkbox "I have reviewed the above, and I consent." at the bottom of the screen and press "Confirm".

*Please note that once you press "Confirm", you will not be able to change the application details.

STEP 10

When the "Application Completed" screen is displayed, your application for compensation is complete. Please keep your compensation application number safe by printing it out or saving it as a screenshot on your device. You will receive an email regarding the receipt of compensation. Please access the URL stated in the email and receive compensation.
If you have any questions about the steps to take after receiving the email, please check here.

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Apply for compensation