Contact Us
Please also check the "Frequently Asked Questions (FAQs)" before contacting us.
Inquiries regarding reservations and services in general
Reservations, purchases, information, and questions
0570-037-283 (Toll Number)
When Calling from Outside Japan: +81-(0)6-7637-8817
08:00 to 20:00, 365 days a year.
- Your call will be recorded for quality improvement purposes.
- All times on this website are indicated in Japan Standard Time.
We provide a fax reservation service for customers with hearing or speech disabilities.
Fax number: +81-95-865-2488 (toll number)
On the transmission form, enter your name, age, gender, telephone number, and fax number, as well as your desired flight date, flight number, and any questions, and fax it to us. We will reply to your fax either the same day or the following day.
A special help desk is available for customers with physical disabilities.
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Consultations are provided by the ANA Disability Desk.
Procedures such as reservation changes cannot be completed through this help desk.
Contact us by phone
Toll-Free Numbers 0120-029-377
FAX 0120-029-366
For customers who cannot access the toll-free numbers:
Tel: 0570-029-377(Toll Number)
09:00 a.m. to 5:00 p.m. (JST), 365 days a year.
- All times on this website are indicated in Japan Standard Time.
Inquiries regarding lost property, damaged baggage, etc.
For the inquiries regarding items left behind on board, or damaged, soiled or lost checked baggage, please contact the counter at the destination airport.
Please make sure to dial the correct phone number. (* ANA staff will answer the phone at all airports except Haneda Airport.) Call charges will apply.
Inquiry reception hours: 9:00 a.m. to 6:00 p.m. (JST)
| Haneda Airport | +81-3-5579-7232 |
|---|---|
| Miyazaki Airport | +81-985-53-5311 |
| Kumamoto Airport | +81-96-232-2221 |
| Nagasaki Airport | +81-957-52-5112 |
| Kagoshima Airport | +81-995-53-9120 |
| Oita Airport | +81-978-67-1161 |
| Fukuoka Airport | +81-92-611-0934 |
| Nagoya(Chubu) Airport | +81-569-38-8610 |
| Kobe Airport | +81-78-303-2911 |
| Okinawa(Naha) Airport | +81-98-859-5223 |
| Ishigaki Airport | +81-980-84-4334 |
Call charges will apply.
- Operating hours differ depending on the facility.
| Information Counter at Haneda Airport Domestic Passenger Terminal | +81-3-5757-8111 |
|---|---|
| Miyazaki Airport Information | +81-985-51-5111 |
| Kumamoto Airport Call Center | +81-96-232-2311 |
| Nagasaki Airport Information Desk | +81-957-52-5555 |
| Kagoshima Airport Building Security and Disaster Prevention Center | +81-995-73-3332 |
| Oita Airport Information Desk | +81-978-67-1174 |
| Security and Disaster Prevention Division, Fukuoka International Airport Co., Ltd. | +81-92-622-8845 |
| Centrair Telephone Center at Nagoya (Chubu) Airport | +81-569-38-1195 |
| Security Center at Kobe Airport Passenger Terminal | +81-78-306-1028 |
| Naha Airport Building [For lost property only] | +81-98-840-1359 |
| General Information Counter at Ishigaki Airport | +81-980-87-0468 |