Reservations / Purchases

Reservation Changes, Cancellations, and Refunds

Reservation Changes

  • Please have your flight number, departure date, and name or reservation number ready when confirming or changing your reservation.
  • Reservation changes must be completed before the departure of the relevant flight.
  • Reservation changes are handled in accordance with the applicable terms and conditions for each fare.
    Cancellation and handling fees will apply when canceling non-changeable fares.

Reservation Cancellations

  • Please use the Solaseed Air Reservation and Information Center, the Solaseed Air homepage, or Solaseed Air Mobile to cancel the reservation before the departure of the reserved flight.
  • Refund handling and cancellation fees will apply.
  • For e-ticket purchases, the ticket purchase date will be either the date on which the amount is charged to the credit card, or the date on which cash payment is confirmed by Solaseed Air.

Refund Procedures

Refund Period

  • Changeable Fares:
    Before ticket expiration or within 10 days of the ticket expiration date.
  • Non-changeable Fares:
    Within 10 days of the departure date of the originally reserved flight.

Please make sure to complete procedures within the relevant refund period. No refunds will be given after the refund period has passed.

Refund procedures cannot be completed through the Solaseed Air homepage or Solaseed Air Mobile after the departure date of the ticket. Refunds for tickets purchased from travel agencies are handled by the relevant travel agent.

Refund Method and Refund Location

  • If a credit card was the payment method, the amount will be refunded to the credit card account.
  • If cash was the payment method, the amount will be refunded in cash or by bank transfer to the bank account. Bank transfer fees will be borne by the customer.

If You Have a Physical Ticket

Bring the ticket to a Solaseed Air airport counter (or the travel agent where the ticket was issued) within the refund period, and complete the refund procedures.

Tickets for the entire itinerary will be required even when requesting refunds for only some of the sectors.

If a credit card was used as the payment method, please bring it as well.

Credit Card Payments

Refunds can be requested through the Solaseed Air homepage, Solaseed Air Mobile, Solaseed Air Reservation and Information Center, or Solaseed Air service counters.
Refund procedures cannot be completed through the Solaseed Air homepage or Solaseed Air Mobile after the departure date of the ticket.

If a credit card was the payment method, the amount will be refunded to the credit card account. The amount of time required to process the refund will vary according to the date of the refund request, as well as the deadlines and processing time of the credit card company. Please contact your credit card company for details.

Cash (Convenience Store) Payments

Refunds can be requested through the Solaseed Air Reservation and Information Center or Solaseed Air service counters. You will be asked to provide the confirmation number that you received at the time of the purchase.

Refund procedures cannot be completed online. Please contact the Solaseed Air Reservation and Information Center after cancellation. The amount will be refunded to your designated account within 10 days after completing refund procedures.

Special Situations

The following policies will apply if a customer is unable to travel due to illness, etc. For details, please contact the Solaseed Air Reservation and Information Center.

  • Changes and refunds will require the submission of a medical certificate, etc., from a doctor.
  • Reservation changes can be made within 30 days of the original departure date.
  • Refund handling and cancellation fees will not apply.
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