Please refer to the links for each fare type to check the corresponding cancellation fee.
|Normal Adult Fare||Disability Discount||Special Caregiver Discount||Junior Discount|
|Senior Discount||Child Fare||Solashima Discount||Solaseed Special|
|Bargain 75||Bargain 60||Bargain 35||Bargain 28|
|Bargain 14||Tokuuri 7||Tokuuri 3||Tokuuri 1|
|Kakekomi web wari||Solaseed Card Discount||Solaseed Card Discount EX||Solaseed Air ENJOY JAPAN fare|
|Shareholder's Benefit Discount Fare|
Please make sure to complete procedures within the relevant refund period. No refunds will be given after the refund period has passed.
Refund procedures cannot be completed through the Solaseed Air homepage or Solaseed Air Mobile after the departure date of the ticket. Refunds for tickets purchased from travel agencies are handled by the relevant travel agent.
Bring the ticket to a Solaseed Air airport counter (or the travel agent where the ticket was issued) within the refund period, and complete the refund procedures.
Tickets for the entire itinerary will be required even when requesting refunds for only some of the sectors.
If a credit card was used as the payment method, please bring it as well.
Refunds can be requested through the Solaseed Air homepage, Solaseed Air Mobile, Solaseed Air Reservation and Information Center, or Solaseed Air service counters.
Refund procedures cannot be completed through the Solaseed Air homepage or Solaseed Air Mobile after the departure date of the ticket.
If a credit card was the payment method, the amount will be refunded to the credit card account. The amount of time required to process the refund will vary according to the date of the refund request, as well as the deadlines and processing time of the credit card company. Please contact your credit card company for details.
Refunds can be requested through the Solaseed Air Reservation and Information Center or Solaseed Air service counters. You will be asked to provide the confirmation number that you received at the time of the purchase.
Refund procedures cannot be completed online. Please contact the Solaseed Air Reservation and Information Center after cancellation. The amount will be refunded to your designated account within 10 days after completing refund procedures.
The following policies will apply if a customer is unable to travel due to illness, etc. For details, please contact the Solaseed Air Reservation and Information Center.