Airport / Check-in

Customers Who Require Assistance

Before Boarding

Solaseed Air offers a wide variety of services to ensure that customers can board our flights with peace of mind. The following customers are encouraged to share their specific needs with us when making reservations.

  1. Customers with serious illnesses/injuries
  2. Customers who have visual impairments
  3. Customers who require mobility assistance
  4. Customers who use wheelchairs
  5. Customers who wish to use medical oxygen cylinders on board
If you have any concerns about using our flights, please feel free to use the following contact information to let us know.
Help Desk for Customers with Physical Disabilities
(Available in English Only)
0120-029-377
Fax: 0120-029-366
  • For customers who cannot access the toll-free number: Tel: 0570-029-377 (Toll Number)
  • * This service is provided by the ANA Disability Desk.
  1. Pregnant women (with due dates within 28 days of their travel date)
  2. Customers who are using the Solaseed Kids service
  3. Customers who are traveling with children less than 3 years of age
If you have any concerns about using our flights, please feel free to use the following contact information to let us know.
Solaseed Air Reservation and Information Center
0570-037-283
When Calling from Outside Japan:
+81-(0)6-7637-8817
  • * 06:30-22:00, 365 days a year
* All times on this website are indicated in Japan Standard Time.
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