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Frequently Used Pages After Booking

For customers who would like to receive compensation (cost covering)

If the flight you have reserved was delayed or canceled due to reasons attributable to Solaseed Air, such as an equipment failure, we will cover the cost within the scope determined by our company.
If you would like to receive compensation (cost covering), please proceed from "Application for compensation".

Receipts are required for compensation of accommodation expenses, train fares with express tickets, taxi fares, and limousine bus fares.
Please make sure to prepare receipts as we cannot make compensation without them.

Refunds requested at your own convenience, not due to reasons such as an equipment failure, are not available on this page.
Please follow the refund procedure on the Manage Reservations.

Please check Involuntary Changes and Refunds for changing and refunding the reserved flight.

Flow from "Application" to
"Receipt" of compensation

STEP1

Please have your "Reservation Number" or "Compensation application number"ready prior to application.

Information required for your application

STEP2

Enter the information required for application on the "Application for Compensation" page to make an application.

How to apply

STEP3

Please receive a compensation according to the compensation receiving method you selected when making an application.

How to receive compensation after application

Cases of compensation (cost covering)

  • If transportation and/or accommodation expenses were incurred due to transfer.
  • If you were directed to this page by Solaseed Air's airport staff.
  • The deadline to apply for compensation is within 30 days from the departure date of your reserved flight (or the flight you boarded). If the application deadline has passed, you will not be able to apply for compensation.
  • For customers who live overseas, please check For customers who live overseas.

Details of compensation (amount and conditions)

Upper limit of compensation

The upper limit of the total amount of "accommodation and ground transportation expenses" that Solaseed Air can pay is 15,000 yen.

The upper limit of the total amount of 'accommodation and ground transportation expenses' that Solaseed Air can pay is 15,000 yen.
  • "The accommodation and ground transportation expenses" mean the fees for using a regular ground public transportation to the departure airport or from the destination airport, and accompanying accommodation expenses.

If you were unable to use a regular ground public transportation from the destination airport to your destination as a result of transfer to a later flight than the originally reserved flight

If you were unable to use a regular ground public transportation from the destination airport to your destination as a result of transfer to a later flight than the originally reserved flight, we will pay the transportation expenses to the destination (up to 15,000 yen).

If you needed to stay overnight due to a change or transfer of your reservation to the next day or later

We will pay the accommodation expenses for boarding the next day's alternative flight and the transportation expenses between the airport and your accommodation in case a regular ground public transportation was not available (up to 15,000 yen in total).

If you were unable to use a regular ground public transportation from the destination airport to your destination due to the late arrival of your flight

If you were unable to use a regular ground public transportation due to a delay of your flight, such as arriving at the destination airport at midnight, we will pay the transportation expenses to your destination (up to 15,000 yen).

If your flight is canceled or delayed due to reasons attributable to the airline and you change to a flight with another airline or to scheduled ground public transportation, we will either provide a refund for your e-ticket or cover the actual expenses incurred for the alternative transportation.
If you would like to request reimbursement for the expenses incurred for alternative transportation, please apply for compensation(cost covering)page.

1.In the event that you are transferring to other kinds of public transportation, including the Shinkansen, express trains, etc.

Solaseed Air will cover the cost of public transportation from the departure airport to the arrival airport of your originally scheduled flight.

If your flight ticket has been refunded, the fares for public transportation will not be covered.

Case: Traveling from Haneda Airport to Kumamoto Castle

In the event that your reserved flight from Haneda Airport to Kumamoto Airport is canceled, and you instead travel by regular public transportation from Haneda Airport to Kumamoto Airport via Shinagawa Station and Kumamoto Station before proceeding to Kumamoto Castle, we will reimburse the regular public transportation fares for the section between Haneda Airport and Kumamoto Airport.
If you travel directly from Kumamoto Station to Kumamoto Castle, your transportation expenses will be reimbursed up to the cost of travel from Kumamoto Station to Kumamoto Airport.

2.In the event that you are transferred to an which combines air travels as well as public transportation

Solaseed Air pays the public transportation expense between the alternative airport and the original reservation airport.
Case: Traveling from Haneda Airport to Sakurajima

In the event that your reserved flight from Haneda Airport to Kagoshima Airport is canceled, and you travel to Kumamoto Airport on an alternative flight before using regular public transportation to reach Kagoshima Airport and subsequently Sakurajima, we will reimburse the regular public transportation expenses incurred for the section from the arrival airport of your alternative flight to the arrival airport of your originally reserved flight.

Frequently Asked Questions
Apply for compensation