Passengers Who Require Assistance

If our staff members judge that the passenger cannot appropriately understand or respond to the safety notice announced by them, we may ask an attendant to board with the passenger.
Our ground staff and cabin crew cannot provide meal assistance, toilet assistance, or medical services at the airport or during flight.

Cautions

• - The attendant should be at age 12 years or over.
• - The attendant cannot accompany a children under age 3.
• - If the attendant accompanies a children under age 3, we ask for another attendant to accompany the passenger.

Passengers under the following circumstances are asked to prepare the Medical Certificate and present it at the time of reservation.

• Those who need oxygen inhalation, use of medical devices (medical oxygen cylinder, portable oxygen concentrator [POC], ventilator), and medical practice on the plane
• Patients with severe injuries and diseases
• Those who fall in the category of "other symptoms" in the Medical certificate or the reference materials
  * Check the details of "other symptoms" from here.
• In addition to the above, those whose injuries or diseases under treatment, or recent surgeries are likely to affect their bodies when they travel by air

The Medical Certificate needs to be prepared within 14 days before the boarding date (the "14 days" shall include the boarding date). Please note that the conditions differ for pregnant women within 28 days of expected delivery date.

• * The Medical Certificate is valid if the boarding date is within the validity period written there, even though it is not prepared within 14 days before the boarding date.
• * In the case of return route, too, of the round trip, the Medical Certificate that states "appropriate" for the question of "appropriateness of boarding" is valid, even though the certificate is not prepared within 14 days before the boarding date of the return route.
• * However, those with heart, respiratory, or cranial nerve diseases or other conditions that may cause a sudden change in physical condition need to prepare and submit a new Medical Certificate if their medical/physical conditions change after preparation of the Medical Certificate or during the trip.

Pregnant Women Within 28 Days of Expected Delivery Date

The Medical Certificate should be prepared within 7 days before the boarding date (the "7 days" shall include the boarding date).

• * In the case of return course, too, of the round trip, the Medical Certificate that states "appropriate" for the question of "appropriateness of boarding" is valid, even though the certificate is not prepared within 7 days before the boarding date of the return route.

Other symptoms

• - Patients with severe heart disease, severe heart failure, cyanotic heart disease (usually boarding is inappropriate within 6 weeks of the onset)
• - Unstable angina, acute cardiac infarction (usually boarding is inappropriate within 2 weeks of the onset)
• - Patients with severe respiratory diseases, severe respiration failure, severe chronic obstructive lung disease, recently developed pneumothorax patients whose lungs are not fully dilated
• - Those who develop hemoptysis repeatedly
• - Patients of acute-phase stroke (usually boarding is inappropriate within 4 weeks of the onset)
• - Patients with head disease with increased intracranial pressure
• - Patients with severe anemia
• - Patients with hematemesis, melena, bowel obstruction
• - Patients with severe otitis media
• - Those with wounds that have not fully healed (due to head, chest, and abdominal surgery, etc.), those who have just given birth
• - Patients with unstable symptoms of alcohol or other intoxications
• - Those with residual air or other gases in the body after surgery, such as ophthalmic surgery
• - Pregnant women whose expected delivery date is within 28 days
  * For boarding, the Medical Certificate prepared within 7 days before the boarding date (the "7 days" shall include the boarding date) is required as a doctor's certificate.
  * In the case of boarding within 7 days before the expected delivery date (the "7 days" shall include the boarding date), an obstetrician needs to accompany the passenger.
• - Newborns within 7 days of birth