Reservation Changes, Cancellations, and Refunds
Reservation Changes
For changes due to weather or other reasons, please refer to Involuntary Changes and Refunds.
- Please have your flight number, departure date, and name or reservation number ready when confirming or changing your reservation.
- Reservation changes must be completed before the departure of the relevant flight.
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Reservation changes are handled in accordance with the applicable terms and conditions for each fare.
Cancellation and handling fees will apply when canceling non-changeable fares.
For details, check the information about fares.
Reservation Cancellations
Please use the Solaseed Air Reservation and Information Center, the Solaseed Air website to cancel the reservation before the departure of the reserved flight.
- Refund handling and cancellation fees will apply after purchasing.
Cancellation Fee
| Fare type | If a cancellation occurs after a ticket has been purchased and prior to the departure time of the reserved flight | If the reservation is not cancelled prior to the departure time of the reserved flight |
|---|---|---|
| Normal Adult Fare | Cancellation fee will not be charged. |
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| Disability Discount | ||
| Special Caregiver Discount | ||
| Youth Discount |
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| Senior Discount | ||
| Normal Child Fare | Cancellation fee will not be charged. |
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| Remote Island Discount | Cancellation fee will not be charged. |
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| Solaseed Special Discount | A cancellation fee equivalent to 75% of the fare price will be charged. |
A cancellation fee equivalent to 100% of the fare price will be charged.
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| Bargain 75 |
Cancellation fee will not be charged for cancellations that is made at least 60 days before the departure date. A cancellation fee equivalent to 40% of the fare price will apply to cancellations that is made 30-59 days before the departure date. A cancellation fee equivalent to 60% of the fare price will apply to cancellations that is made within 29 days of the departure date. |
A cancellation fee equivalent to 100% of the fare price will be charged.
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| Bargain 60 | ||
| Bargain 35 | ||
| Bargain 28 | ||
| Bargain 14 |
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A cancellation fee equivalent to 100% of the fare price will be charged.
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| Last Minute Discount 7 |
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A cancellation fee equivalent to 100% of the fare price will be charged.
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| Last Minute Discount 3 |
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A cancellation fee equivalent to 100% of the fare price will be charged.
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| Last Minute Discount 1 |
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A cancellation fee equivalent to 100% of the fare price will be charged.
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| Solaseed Air Card Discount |
Cancellation fee will not be charged for cancellations that is made at least 60 days before the departure date. A cancellation fee equivalent to 50% of the fare price will apply to cancellations that is made within 59 days of the departure date. |
A cancellation fee equivalent to 50% of the fare price will be charged. |
| Solaseed Air Card Discount EX | Cancellation fee will not be charged. |
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| Shareholder's Benefit Discount Fare | Cancellation fee will not be charged. |
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- A refund handling fee of JPY 440 per ticket (per segment) will be charged.
- The boarding date, flight, reservation number or confirmation number, and the passenger's full name will be required.
Refund Procedures
Please check "Involuntary Changes and Refunds" to learn about refunds which are caused by weather, etc.
Refund Period
- Changeable Fares:
After a ticket has been purchased, a refund is possible until 30 days after the ticket expiration date. - Non-changeable Fares:
After a ticket has been purchased, a refund is possible until 30 days after the scheduled departure date of the reserved flight.
Cautions
- Please make sure to complete procedures within the relevant refund period. No refunds will be given after the refund period has passed.
- Refund procedures cannot be completed through the Solaseed Air website after the departure date of the ticket. Refunds for tickets purchased from travel agencies are handled by the relevant travel agent.
- Passengers are also requested to notify Solaseed Air even in the case of flight cancellation or delay due to bad weather or similar reasons.
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If you have a physical ticket, please bring it to Airport counter within the refund period.
(Tickets for the entire itinerary will be required even when requesting refunds for only some of the segments.) - We will collect a passenger facility charge (PFC) for domestic routes on behalf of the airport facility company if your flight departs from or arrives at an airport subject to this policy.
- If you need a refund for a ticket purchased from a travel agency, please ask the agency to process the refund.
Refund Method
Refunds of tickets will incur predetermined refund handling fees. Fees vary depending on the fare type. Please refer to the Fares page for details.
| Payment method | Refund method |
|---|---|
| Credit card | The amount will be refunded to the credit card account. |
| Cash | The amount will be refunded in cash or by bank transfer to the bank account.
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Refund Location
Bring the ticket to Airport counter (or the travel agent where the ticket was issued) within the refund period, and complete the refund procedures.
- Tickets for the entire itinerary will be required even when requesting refunds for only some of the sectors.
- If a credit card was used as the payment method, please bring it as well.
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Refunds can be requested through the Solaseed Air website, Solaseed Air Reservation and Information Center, or Airport counter.
Refund procedures cannot be completed through the Solaseed Air website after the departure date of the ticket.
Refunds can be requested through the Solaseed Air Reservation and Information Center or Airport counter. You will be asked to provide the confirmation number that you received at the time of the purchase.
- To request a refund, you will be asked to provide the "confirmation number" that you received at the time of purchase.
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Since refunds cannot be made on Solaseed Air website, please contact the Solaseed Air Reservation and Information Center after completing the cancellation procedure.
When transferring a refund from the Reservation and Information Center, the name of the remitter will be "ANA Ticket Desk."
Number of Days for Refund After Completion of Refund Procedure
- If you made payment by credit card, then the refund will be credited to the credit card account.
- The number of days required to receive the refund will vary according to the date of the refund request and the timing of the closing date and refund processing procedure of the credit card company. It may take 2 to 3 months for the refund to be received, depending on the timing of processing.
- There will be 2 cases of credit card refunds, depending on the timing of processing: The full amount of purchase may be initially deducted, and then the remaining amount minus a handling fee may be refunded; or the deduction and refund may be processed simultaneously, and only the handling fee may be deducted. For more details, please contact the credit card company.
The amount will be refunded to your designated account within 10 days after completing refund procedures.
- It may take more than 10 days in some cases including the year-end/New Year holiday period.
- This does not apply in certain situations, such as a system failure at a bank or other institution, or a large-scale flight cancellation due to bad weather, etc.
Special Provisions (Changes and Refunds of Reservations due to Illness)
The following policies will apply if a customer is unable to travel due to illness, etc. For details, please contact the Solaseed Air Reservation and Information Center.
- Changes and refunds will require the submission of a medical certificate, etc., from a doctor.
- Reservation changes can be made within 30 days of the original departure date.
- Refund handling and cancellation fees will not apply.
- Only for reservations for the flights before departure and reservations before refund. Please note reservations that have already been canceled are ineligible.