Check-in Procedures

*Please go through the procedures in advance depending on your boarding time so that the plane leaves on schedule.

Check-in

Access the Solaseed Air website with your digital device (e.g. PC, smartphone) to go through online check-in.Online check-in is available from 24 hours before the departure time.

• *If you purchased your ticket at a special fare that requires age verification or the presentation of your personal identification document or have requested special assistant or the like, you may not be eligible to check in online. If any of these applies, you are required to check in at our airport counter on the day of your flight.
• *To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number are required.
• *Click here if you forgot your confirmation number.

What is online check-in?

Check-in online

Boarding pass (2D barcode) will be issued after completion of online check-in.

If using PC:
Print out the boarding pass (2D barcode) and bring it to the airport.

If using smartphone:
Save the screen display showing your boarding pass (2D barcode) or receive your boarding pass (2D barcode) emailed to you, and bring it to the airport.

Baggage check-in

Check in the baggage at the ANA baggage counter or self-service baggage drop machine (only at Haneda Airport, Fukuoka Airport, and Naha Airport).

• *Please note that the baggage cannot be checked at the Solaseed Air counter.

Self-service baggage drop machine

Available for the customers who completed the check-in procedures.
For the location of self-service baggage drop machines, please check the guide signs at Haneda Airport, Fukuoka Airport, and Naha Airport.
*At the self-service baggage drop machine, you can check in the baggage within the size of 80 cm x 75 cm x 45 cm.If you have the baggage exceeding the above size, items like the followings, fragile items, or the items with special shape, check in the baggage at the ANA baggage counter.
Examples: Golf bags, skis/snowboards, surfboards, skateboards, pets, baby strollers, umbrellas (excluding the folding umbrella stored in the hand baggage), tripod stands, heavy hand baggage that exceeds the weight allowed for the free hand baggage

Baggage tag issuing machine (ANA BAGGAGE TAG KIOSK)

This is a device with which the customers can issue their baggage tags by themselves after completing check-in.
You can dropped them off at designated places after issuing baggage tags.
For installed locations, please check the guides at Chubu Centrair International Airport and Ishigaki Airport.

• *Please refrain from discarding issued tags or changing to carry-on baggage without informing the staff.
• *For the articles represented in the examples below, baggage tags cannot be issued with the baggage tag issuing machine (ANA BAGGAGE TAG KIOSK), so please complete the check-in procedure at the ANA baggage counter.
  Examples: skis/snowboards, surfboards, pets, heavy hand baggage that exceeds the weight allowed for the free hand baggage

Tap your boarding pass (2D barcode) on the airport device.

• *At Haneda Airport, "Security checkpoint A" is the closest.

Tap your boarding pass (2D barcode) on the airport device.

• *To register mileage on your Solaseed Smile Club account after your travel, you will need the information (boarding date, flight number, and seat number) written on the boarding pass (2D barcode). So, be sure to save the ticket.

Pre-boarding service	Passengers who require assistance such as those in a wheelchair or with infants
	Those passengers will board first when the plane is ready. Please inform the boarding gate staff as soon as possible if you would like to use this service.
	*Pre-boarding service may not be available depending on the flight conditions.
Group1	Passengers of the first row and those from the 13th to the 29th row
	*In the 176-seat aircrafts, passengers of the 30th row are included in the Group1.
Group2	Passengers from the second to the 12th row in window seats (A, F)
Group3	Passengers from the second to the 12th row in central seats (B, E) and aisle seats (C, D)

Departure time is the time when the airplane
starts to move.

If you fall into the categories below, please inform us when making reservation.

Authentication code is either the confirmation number you receive after purchasing a flight ticket or the number of your credit card used to pay for your flight ticket.

• *Presenting your authentication code is also necessary when you receive a refund on your flight ticket.

Customers who booked through the Solaseed Air website or Reservation and Information Center

Payment with credit card

Payment at convenience store or
using Pay-easy compatible ATM

Customers who booked at a travel agency (travel agency, ticket comparison website, etc.)

• *If you booked at a travel agency, your credit card number is not deemed as an authentication code even if the payment was made with your credit card. Your confirmation number is required when checking in.

• ・If you forget to bring your confirmation number, credit card, etc., you will be asked to declare the reservation information of the person who is boarding and also present official identification documents（*） at the airport on the day of departure.
• *Official identification documents
• ・Driver's License ・Passport
• ・Health Insurance Card
• ・Resident's Card (within 6 months from the date of issue)
• ・Citizen Card issued by ward, city, town or village
• ・National Pension Handbook (National Pension Number Notification Card)
• ・Physical Disability Certificate, War Injury Certificate, Rehabilitation Certificate, Mental Illness Certificate
• ・Residence Card (with Photo), Certificate of Alien Registration
• ・Basic Resident Register Card (with Photo)
• ・Individual Number Card (My Number Card / with Photo)
• ・Mariner's Pocket Ledger, Real Estate Transaction Specialist Certificate, Radio Operator Permit
• ・Other licenses or certificates issued by public institutions
• *If the ticket was purchased with a credit card, we may also contact the credit card company for verification.
• ・If your identity cannot be verified, you will be asked to purchase a ticket for a fare that is available on the departure date.
• *The originally purchased e-Ticket can be refunded within the applicable refund period. A refund handling fee (including any bank transfer fees for refunds to designated bank accounts) will apply.