Check-in Procedure
Boarding Procedures
STEP1:Online check-in
- If you purchased your ticket at a special fare that requires age verification or the presentation of your personal identification document or have requested special assistant or the like, you may not be eligible to check in online. If any of these applies, you are required to check in at our airport counter on the day of your flight.
To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number or reservation number are required
To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number or reservation number are required.
Boarding pass (2D barcode) will be issued after completion of online check-in.
If using PC:
Print out the boarding pass (2D barcode) and bring it to the airport.
If using smartphone:
Save the screen display showing your boarding pass (2D barcode) or receive your boarding pass (2D barcode) emailed to you, and bring it to the airport.
Authentication code is either the confirmation number you receive after purchasing a flight ticket or the number of your credit card used to pay for your flight ticket.
- Presenting your authentication code is also necessary when you receive a refund on your flight ticket.
Customers who booked through the Solaseed Air website or Reservation and Information Center
Payment with credit card
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| Authentication code | Confirmation number or the number of your credit card used for purchasing your ticket |
|---|---|
| Where to find your authentication code (confirmation number) |
|
Payment at convenience store or using Pay-easy compatible ATM
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| Authentication code | Confirmation number |
|---|---|
| Where to find your authentication code |
|
Customers who have reserved Mileage Saver Ticket
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| Authentication code | Confirmation number |
|---|---|
| Where to find your authentication code |
|
Customers who booked at a travel agency (travel agency, ticket comparison website, etc.)
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| Authentication code | Confirmation number |
|---|---|
| Where to find your authentication code |
|
- If you booked at a travel agency, your credit card number is not deemed as an authentication code even if the payment was made with your credit card. Your confirmation number is required when checking in.
- If you forget to bring your confirmation number, credit card, etc., you will be asked to declare the reservation information of the person who is boarding and also present official identification documents（*） at the airport on the day of departure.
*Official identification documents
- Driver's License
- Passport
- Health Insurance Card (*1)
- Health Insurance Eligibility Certificate (*2)
- Resident's Card (within 6 months from the date of issue)
- Citizen Card issued by ward, city, town or village
- National Pension Handbook (National Pension Number Notification Card)
- Physical Disability Certificate, War Injury Certificate, Rehabilitation Certificate, Mental Illness Certificate
- Residence Card (with Photo), Certificate of Alien Registration
- Basic Resident Register Card (with Photo)
- Individual Number Card (My Number Card / with Photo) (*3)
- Mariner's Pocket Ledger, Real Estate Transaction Specialist Certificate, Radio Operator Permit
- Other licenses or certificates issued by public institutions
- Effective until December 1, 2025
- Applicable on or after December 2, 2025
- The "Notification Card" cannot be used as identification.
- If the ticket was purchased with a credit card, we may also contact the credit card company for verification.
- If your identity cannot be verified, you will be asked to purchase a ticket for a fare that is available on the departure date.
- The originally purchased e-Ticket can be refunded within the applicable refund period. A refund handling fee (including any bank transfer fees for refunds to designated bank accounts) will apply.
STEP2:Baggage check-in
Check in the baggage at least 30 minutes prior to departure time.
Baggage can be checked in at the ANA Baggage Drop machines at Haneda Airport, Fukuoka Airport, and Naha Airport, or at the ANA baggage counter.At Chubu Centrair International Airport and Ishigaki Airport, baggage tag issuing machines (ANA BAGGAGE TAG KIOSK) are available.
- Please note that the baggage cannot be checked at the Solaseed Air Airport counter.
STEP3:Pass through the security checkpoint
Please go through the security checkpoint at least 20 minutes prior to departure time.
Have the airport device read your boarding pass (2D barcode).
- At Haneda Airport, "Security checkpoint A" is the closest.
STEP4:To the boarding gate
Please arrive at the boarding gate at least 10 minutes prior to departure time.
Tap your boarding pass (2D barcode) on the airport device.
- Departure time is the time when the airplane starts to move.
Boarding order
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| Boarding order | Group number written on the boarding pass | Seat number |
|---|---|---|
| 1 | Pre-boarding service | Passengers who require assistance such as those in a wheelchair or with infants those passengers will board first when the plane is ready. Please inform the boarding gate staff as soon as possible if you would like to use this service. *Pre-boarding service may not be available depending on the flight conditions. |
| 2 | Group1 | Passengers of the first row and those from the 13th to the 29th row *In the 176-seat aircrafts, passengers of the 30th row are included in the Group1. |
| 3 | Group2 | Passengers from the second to the 12th row in window seats (A, F) |
| 4 | Group3 | Passengers from the second to the 12th row in central seats (B, E) and aisle seats (C, D) |
Customers Connecting to Domestic Flights
Through check-in to the final destination is available to customers who are connecting onto ANA, Air Do (ADO), Oriental Air Bridge (ORC), or StarFlyer (SFJ) flights, as well as their baggage.
Please present your tickets to the final destination when checking in.
- If you have a connecting flight with the JAL group, we only accept checked baggage. Please check your baggage at the ANA's bag drop counter as ANA self-service baggage drop machines cannot be used. Please be sure to check your baggage allowance on the JAL website as it varies depending on the aircraft type.
The required connection times for each airline's flights are shown in the table below
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| Connection | Haneda Airport | Naha Airport | Other airports |
|---|---|---|---|
| Solaseed Air ⇔ Solaseed Air | At least 35 minutes | At least 30 minutes | At least 20 minutes |
| Solaseed Air ⇔ ANA | |||
| Solaseed Air ⇔ ADO | - | ||
| Solaseed Air ⇔ SFJ | At least 50 minutes | - | |
| Solaseed Air ⇔ ORC | - | - | |
| Solaseed Air ⇔ JAL (FDA / AMX JAL flights) |
At least 50 minutes | At least 30 minutes | At least 30 minutes |
- Solaseed Air does not provide connecting boarding services with airlines other than All Nippon Airways (ANA), AIRDO (ADO), Oriental Air Bridge (ORC), and Star Flyer (SFJ).
- For connecting flights, allow sufficient time for travel.
- Please note that Solaseed Air shall not bear responsibility for failure to connect to a scheduled flight at a connecting airport.
- For the transfer time with airlines other than those mentioned above, please contact the Solaseed Air Reservation and Information Center.