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Frequently Used Pages After Booking

Check-in Procedure

Boarding Procedures

STEP1:Online check-in

Online check-in is available from 24 hours up to 20 minutes before the departure time.

Access the Solaseed Air website with your digital device (e.g. PC, smartphone) to go through online check-in.

  • If you purchased your ticket at a special fare that requires age verification or the presentation of your personal identification document or have requested special assistant or the like, you may not be eligible to check in online. If any of these applies, you are required to check in at our airport counter on the day of your flight.

To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number or reservation number are required

To check in online, your reservation information (boarding date, flight number, passenger name) and confirmation number or reservation number are required.

Boarding pass (2D barcode) will be issued after completion of online check-in.
If using PC:
Print out the boarding pass (2D barcode) and bring it to the airport.
If using smartphone:
Save the screen display showing your boarding pass (2D barcode) or receive your boarding pass (2D barcode) emailed to you, and bring it to the airport.

Authentication code is either the confirmation number you receive after purchasing a flight ticket or the number of your credit card used to pay for your flight ticket.

  • Presenting your authentication code is also necessary when you receive a refund on your flight ticket.
Customers who booked through the Solaseed Air website or Reservation and Information Center
Payment with credit card

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Authentication code Confirmation number or the number of your credit card used for purchasing your ticket
Where to find your authentication code (confirmation number)
  • The customer's copy which appears only once on the screen after purchasing a ticket on the website
  • The online check-in notification email that Solaseed Air sends about 24 hours prior to your scheduled departure time
Payment at convenience store or using Pay-easy compatible ATM

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Authentication code Confirmation number
Where to find your authentication code
  • Transaction Statement or Receipt (when paying at Lawson/Ministop/FamilyMart)
  • 7-Eleven Internet Shopping Payment Receipt
  • Receipt issued by Daily Yamazaki
  • Confirmation number obtained from the Solaseed Air website when completing your reservation (when paying through Pay-easy)
Customers who have reserved Mileage Saver Ticket

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Authentication code Confirmation number
Where to find your authentication code
  • The customer's copy which appears only once on the screen after purchasing a ticket on the website.
  • The online check-in notification email that Solaseed Air sends about 24 hours prior to your scheduled departure time.
Customers who booked at a travel agency (travel agency, ticket comparison website, etc.)

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Authentication code Confirmation number
Where to find your authentication code
  • Document such as a confirmation slip delivered by the travel agency
  • Reservation confirmation email or the like sent by the travel agency
  • My Page or the like on the website of the travel agency
  • If you booked at a travel agency, your credit card number is not deemed as an authentication code even if the payment was made with your credit card. Your confirmation number is required when checking in.

  • If you forget to bring your confirmation number, credit card, etc., you will be asked to declare the reservation information of the person who is boarding and also present official identification documents（*） at the airport on the day of departure.
*Official identification documents
  • Driver's License
  • Passport
  • Health Insurance Eligibility Certificate
  • Resident's Card (within 6 months from the date of issue)
  • Citizen Card issued by ward, city, town or village
  • National Pension Handbook (National Pension Number Notification Card)
  • Physical Disability Certificate, War Injury Certificate, Rehabilitation Certificate, Mental Illness Certificate
  • Residence Card (with Photo), Certificate of Alien Registration
  • Basic Resident Register Card (with Photo)
  • Individual Number Card (My Number Card / with Photo)
  • Mariner's Pocket Ledger, Real Estate Transaction Specialist Certificate, Radio Operator Permit
  • Other licenses or certificates issued by public institutions
  • If the ticket was purchased with a credit card, we may also contact the credit card company for verification.
  • If your identity cannot be verified, you will be asked to purchase a ticket for a fare that is available on the departure date.
  • The originally purchased e-Ticket can be refunded within the applicable refund period. A refund handling fee (including any bank transfer fees for refunds to designated bank accounts) will apply.

STEP2:Baggage check-in

Check in the baggage at least 30 minutes prior to departure time.

Baggage can be checked in at the ANA Baggage Drop machines at Haneda Airport, Fukuoka Airport, and Naha Airport, or at the ANA baggage counter.At Chubu Centrair International Airport and Ishigaki Airport, baggage tag issuing machines (ANA BAGGAGE TAG KIOSK) are available.

See more about Baggage
  • Please note that the baggage cannot be checked at the Solaseed Air Airport counter.

STEP3:Pass through the security checkpoint

Please go through the security checkpoint at least 20 minutes prior to departure time.

Have the airport device read your boarding pass (2D barcode).

  • At Haneda Airport, "Security checkpoint A" is the closest.

STEP4:To the boarding gate

Please arrive at the boarding gate at least 10 minutes prior to departure time.

Tap your boarding pass (2D barcode) on the airport device.

  • Departure time is the time when the airplane starts to move.

Boarding order

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Boarding order Group number written on the boarding pass Seat number
1 Pre-boarding service Passengers who require assistance such as those in a wheelchair or with infants
those passengers will board first when the plane is ready.
Please inform the boarding gate staff as soon as possible if you would like to use this service.
*Pre-boarding service may not be available depending on the flight conditions.
2 Group1 Passengers of the first row and those from the 13th to the 29th row
*In the 176-seat aircrafts, passengers of the 30th row are included in the Group1.
3 Group2 Passengers from the second to the 12th row in window seats (A, F)
4 Group3 Passengers from the second to the 12th row in central seats (B, E) and aisle seats (C, D)

Customers Connecting to Domestic Flights

Through check-in to the final destination is available to customers who are connecting onto ANA, Air Do (ADO), Oriental Air Bridge (ORC), or StarFlyer (SFJ) flights, as well as their baggage.
Please present your tickets to the final destination when checking in.

  • If you have a connecting flight with the JAL group, we only accept checked baggage. Please check your baggage at the ANA's bag drop counter as ANA self-service baggage drop machines cannot be used. Please be sure to check your baggage allowance on each airline's website as it varies depending on the aircraft type.

The required connection times for each airline's flights are shown in the table below

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Connection Haneda Airport Naha Airport Other airports
Solaseed Air ⇔ Solaseed Air At least 35 minutes At least 30 minutes At least 20 minutes
Solaseed Air ⇔ ANA
Solaseed Air ⇔ ADO -
Solaseed Air ⇔ SFJ At least 50 minutes -
Solaseed Air ⇔ ORC - -
Solaseed Air ⇔ JAL
(FDA / AMX JAL flights)		 At least 50 minutes At least 30 minutes At least 30 minutes
  • Solaseed Air does not provide connecting boarding services with airlines other than All Nippon Airways (ANA), AIRDO (ADO), Oriental Air Bridge (ORC), and Star Flyer (SFJ).
  • For connecting flights, allow sufficient time for travel.
  • Please note that Solaseed Air shall not bear responsibility for failure to connect to a scheduled flight at a connecting airport.
  • For the transfer time with airlines other than those mentioned above, please contact the Solaseed Air Reservation and Information Center.