Reservations / Purchases

Email Notification Service

This services provides information on the status of your reserved flight and other reservation information by email.

Reservation-related Information

Reservation Information Emails

Emails related to your reservation will be sent automatically to the email address you specified at the following times.

  • When the reservation is completed
  • When the reservation is changed
  • When a cancellation or refund takes place
  • When payment by credit card is completed
  • The day before a payment deadline
  • When an aircraft change results in a change to seat reservations

* No email will be sent when convenience store payment or Pay-easy payment is completed.

Reservation Confirmation Emails

Current reservation details will be sent to the email address you specified.
Those who wish to receive email must enter their email address each time.
(Your email address will not be saved.)

* Unlike reservation information emails, reservation confirmation emails are not sent automatically.

Information Related to Your Reserved Flight

Flight Information Emails

Emails with information related to your reserved flight after purchase will be sent automatically to the email address you specified at the following times.

  • The day before the boarding date (The email will inform you of the departure time and boarding gate for your flight.)
  • If the boarding gate changes
  • If your reserved flight undergoes a scheduling change or is cancelled
  • If a weather survey is in effect
  • If a may-divert status is established
Boarding-related Services

Getting a URL for 2D Barcode Display

A URL that allows you to display the two-dimensional barcode needed for using SKiP Service can be sent to the customer directly by email.

How to Save

  • * If there are restrictions on the email you can receive using your smartphone or cell phone, please configure your device to ensure you can receive email from @solaseedair.jp.
  • * This service is not available if you made the reservation by some means other than the Solaseed Air website.
  • * This service is not available for group reservations.

Flight Information Email and Reservation Information Email

Saving When You Make a Reservation

Passenger Information Entry Screen

Enter all required information on the 'Passenger Information Entry' screen that is shown when you make a reservation.
Enter an 'email address' (required) for the reserved individual (Passenger 1) and check the box that says "I wish to receive reservation information email."
If several passengers are registered, then enter the 'email address' in the 'Email Notification Service' section of the entry section for "Passenger 2".
If you wish to receive reservation information email, check the box that says "I wish to receive reservation information email."

Saving after the Reservation Is Complete

STEP1

Select "Send flight information email" from the "Reservation Details" screen shown during the reservation complete / reservation confirmation stage.

STEP2

Check the box that says "I wish to receive reservation information email" inside the 'Email Notification Service' portion of the screen for registering an email address for reservation-related notifications, and after confirming your email address, click the 'Confirm' button. (If you wish to have the information sent to a different email address, change the email address that has been entered and then carry out the procedure.)
If several passengers are registered, then enter the "email address" in the sections for each passenger who wishes to receive flight information email. If you wish to receive reservation information email, check the box that says "I wish to receive reservation information email" and click the 'Register' button.

Reservation Confirmation Emails

STEP1

Select "Send flight information email" from the "Reservation Details" screen shown during the reservation complete / reservation confirmation stage.

STEP2

Fill in the 'email address' box inside the 'Reservation Confirmation Email' section of the screen for saving an email address for reservation-related notifications
If you wish for emails to be sent to multiple email addresses, click 'Add email address' and then add one or more email addresses to which emails will be sent.

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