Reservation changes or refunds are offered for flight delays and cancellations which are caused by bad weather, aircraft malfunctions, etc.
The term “reservation change” is used here to mean changing a reservation to an alternate flight on the same sector. (Handling fees will not apply.)
* Reservation changes can also be made at self-service check-in machines at the airport.
It is also possible to change to an open ticket that can be used on a later date.
You can request to change to an open ticket at an airport counter or by contacting the Solaseed Air Reservation and Information Center.
If the validity period of the ticket is longer, the ticket can be used until its expiration date.
Only 1 reservation change will be accepted.
If a delay or cancellation occurs to the new flight, another reservation change will be accepted.
If the new fare is higher than the originally purchased fare, you will not be asked to pay the difference.
If the new fare is lower than the originally purchase fare, the difference will be refunded.
For non-changeable fares, adjustments will not be made regardless of the fare difference.
Customers who have not selected their seats will need to complete check-in procedures at self-service check-in machine.
* SKiP Service is a registered trademark of ANA.
The term “route change” is used here to mean changing to a flight sector that differs from what was originally purchased.
Request refund for the purchased ticket (no handling fee) → Purchase a new ticket for the new sector.
Customers will be responsible for any fare differences between the originally purchased ticket and the new ticket.
If the change was caused by an aircraft malfunction or other reason attributable to Solaseed Air, any fare differences between the originally purchased ticket and the new ticket will be borne by Solaseed Air.
The cost of transportation, accommodation, etc., will also be borne by Solaseed Air in accordance with the scope established by the company.
If the change was caused by an aircraft malfunction or other reason attributable to Solaseed Air, customers will be able to change to flights operated by other airlines.
* Please make sure to complete procedures within the relevant refund period. No refunds will be given after the refund period has passed.
|Point of Purchase||Refund Location|
|Online||Reservation and Information Center||Airport Counter||Travel Agent|
|Online||○ *1||○||○ *2||×|
|Reservation and Information Center||○ *1||○||○ *2||×|
|Airport Counter||×||○||○ *2||×|
Before Departure: The total paid amount (fare + service fees) will be refunded.
After Departure: The total paid amount, minus the fares for used sectors, will be refunded.
(For refunds involving group tours and package tours, please inquire with the point of purchase.)