Passengers with Intellectual or Developmental Disabilities
When Making a Reservation
Accompaniment of a companion
Passengers who have difficulty taking care of themselves must be accompanied by an attendant.
Neither our ground nor cabin crew will be able to provide assistance including that in taking meals or using the lavatory.
Seat reservation
For safety reasons, you are not allowed to sit in an exit row seat.
Check In
Estimated time for procedures at the airport
On the day of departure, please arrive at the airport early.
- Estimated time for procedures: 60 minutes prior to the departure time
Security Check
Each passenger must pass through the portal gate in order and undergo the security inspection. (Simplified inspections or preferential treatment at security checks for reasons of a disability are not acceptable.)
Contact inspection may be required depending on circumstances. Please rest assured that a security inspector will guide you in such cases.
For passengers who have difficulties in passing through the portal metal detector by themselves, contact inspection may be available. Please inform the security inspector in advance.
Boarding and In Flight
We will also assist you safely with boarding and getting to your seat. You may use our service with peace of mind.
Priority gate service
Passengers who require assistance can board the plane first as soon as the plane has been prepared to allow passengers to board. Please inform the boarding gate staff as soon as possible if you would like to use this service. Upon your request, a staff member will escort you to the aircraft entrance.
In-flight services
Cabin crew will also assist you on board at your request. You may use our service with peace of mind.
Upon Arrival
Upon request, our staff will escort you to the arrival lobby or to the person meeting you. Please feel free to let us know if you have request.
If you require assistance, you may have to wait a short while to be served.
Reservations and Inquiries
Disability Desk
If you have any concerns about your flight, please feel free to contact our Disability Desk.
For inquiries about boarding, please call us at the following telephone numbers.
- You can reserve this service at the ANA Disability Desk (9:00-17:00 (JST), 365 days a year).
FAX： 095-865-2488 (toll number)
03-6741-8900 (toll number)
- When calling from outside Japan, dial the Japanese country code 81 and the number (omit the 0 if the number starts with 0).
- If you use a mobile phone, please call us at the above number.