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Passengers Who Require Assistance

Children Traveling Alone (Solaseed Kids)

Children Traveling Alone (Solaseed Kids)

Solaseed Air provides travel assistance for passengers 5, 6, and 7 years of age (up to 11 by request) who are not accompanied by anyone age 12 or older.

When Making a ReservationOPEN

Please contact the Solaseed Air Reservation and Information Center and then inform the counter at the airport of departure.
When making a reservation by phone, inform us that you will be using Solaseed Kids.
If you make a reservation online, inform the Solaseed Air Reservation and Information Center by phone afterward.
Please download the application form and consent form ahead of time, fill out all required information, and bring it with you on the day of your flight.

  • *If you board a flight operated by Solaseed Air, please use the Solaseed Air application/consent form, regardless of where you purchased your ticket (through the ANA or Solaseed Air website).

If your itinerary contains connecting flights:

If your itinerary falls under any of the following, please use the Solaseed Air application/consent form:

Connecting from a Domestic Flight to Another Domestic Flight

For an itinerary as shown below, you can apply for all segments with 1 application form (Solaseed Air application form).

  • ・ First segment: Flight operated by Solaseed Air → Second segment: Flight operated by an ANA partner airline
  • *Flight operated by an ANA partner airline: ANA, Solaseed Air, AIRDO, Star Flyer, IBEX Airlines, or Oriental Air Bridge
  • *If the first segment is operated by an ANA partner airline other than Solaseed Air, please complete the application form of the airline operating the first segment. For further information, please check the website of the airline operating the first segment.
Connecting from Domestic to International Flights
  • *If the domestic segment is operated by Solaseed Air, please use the Solaseed Air application/consent form, regardless of where you purchased your ticket (through the ANA or Solaseed Air website).
Connecting from International to Domestic Flights

Even if you have used the ANA application form for the international segment, please submit a Solaseed Air application/consent form separately if the domestic segment is operated by Solaseed Air.

Seat reservation

For safety reasons, you are not allowed to sit in an exit row seat.
Once the airplane has arrived at its destination, Solaseed Kids passengers will disembark together with the cabin crew to be shown where to go after all other passengers have disembarked. Therefore, we recommend that you reserve seats toward the rear of the airplane.

Usage Conditions
Age Companion Using Solaseed Kids
Ages 2 to 4 Required You cannot use Solaseed Kids.
A companion who is at least 12 years of age is required.
Ages 5 to 7 Not required Solaseed Kids is mandatory.
Ages 8 to 11 Not required Solaseed Kids is available upon request.
  • * Solaseed Kids is only available if the customer is dropped off and picked up at the departure and arrival airports by a guardian.
  • * This service might not be available, depending on the flight status.
  • * Flights are expected to be congested during the summer holiday season, so please carry out this procedure early.
Cautions

Some cell phones, depending on the model, may periodically turn on and transmit information, such as location information, automatically, even while turned off.
Be sure to completely turn off the cell phone before boarding.For more details, please check with the cell phone company.

Check InOPEN

Estimated time for procedures at the airport

  1. 1. Since it may take some time to complete the check-in procedure, complete it in good time.
    The application form / consent form must be signed. Fill in all required sections and bring the form with you on the day of the flight.
  2. 2. We will give a "Transit Certificate" for the security checkpoint to the guardian who see off a child passenger. We ask that the guardian accompany the passenger to their boarding gate.
    For security reasons, the child should be accompanied by 1 guardian up to the boarding gate.
  3. *For passengers traveling during Golden Week, summer, and New Year's holidays or other consecutive holiday periods, please complete the procedure at the airport counter approximately 1 hour before your departure time because increased congestion requires longer time for the procedure during those periods.

Boarding and In FlightOPEN

We will also assist you safely with boarding and getting to your seat. You may use our service with peace of mind.

Priority gate service

When boarding, we guide Solaseed Kids passengers before guiding other passengers.

In-flight services

If you need any help or have any request during your flight, please feel free to contact to the cabin crew.

Upon ArrivalOPEN

  1. 1. Upon arrival, a staff member will escort the child to the arrival lobby.
  2. 2. When the guardian meets them to pick up the child, they will be asked to sign for the child and show their photo identification with their face. The person waiting to pick up the child is requested to wait in the arrival lobby.
    *At an airport with multiple exits, please check which exit the arriving flight will use and wait near that exit.
Original straps available for children enjoying traveling alone! The child can take it home as a souvenir of their flight♪
Image of original strap
In order to identify lone child passengers, we ask children to wear special Solaseed Air neck straps.
After arriving at the destination, the neck strap is a present to the child as a souvenir of the flight♪
The holder part can be replaced with whatever you want, so you can attach it to a child's cell phone for everyday use and make use of it in a variety of ways.

Reservations and InquiriesOPEN

For inquiries about boarding, please contact us at the following telephone numbers.
(*8:00-20:00 (JST), 365 days a year)
Solaseed Air Reservation and Information Center
0570-037-283
When calling outside Japan
06-7637-8817