Passengers Who Are Ill or Injured
Passengers Who Are Ill or Injured
For passengers who fall under the following categories:
If any of the following items applies to you, please refer to the relevant page for details.
- If you have walking disabilities, please see "Passengers with Walking Disabilities."
- If you have difficulty maintaining a sitting position, please see "Passengers Having Difficulty Maintaining Sitting Position."
- If you have visual disabilities, please see "Passengers with Visual Disabilities."
- If you have hearing or speech disabilities, please see "Passengers with Hearing or Speech Disabilities."
- If you are traveling with an assistance dog for persons with physical disabilities, please see "Passengers with Assistance Dogs."
- If you have intellectual or developmental disability, please see "Passengers with Intellectual or Developmental Disabilities."
- If you are using medical oxygen cylinders, please see "Passengers Using Medical Oxygen Cylinders."
- If you are carrying and using medical equipment on board, please see "Passengers Carrying and Using Medical Equipment on Board."
Accompaniment of a companion
Passengers requiring assistance with eating, using the lavatory, etc. must be accompanied by another passenger who is able to assist.
Neither our ground nor cabin crew will be able to provide assistance in doing so.
Passengers at Risk of Being Infected by Contagious Diseases or Influenza
Passengers who fall under the category of Class I, Class II, Class III, Novel Influenza, and other Infectious Diseases, Designated Infectious Diseases, or New Infectious Diseases as defined by the "Act on Prevention of Infectious Diseases and Medical Care for Patients with Infectious Diseases" are not allowed to board.
Passengers with infectious diseases that may be contagious to other passengers, or who are suspected of having such infectious diseases are not allowed to board. Passengers are also not suitable for boarding an aircraft if they are infected by contagious diseases for which suspension of attendance is stipulated under the School Health and Safety Act, such as influenza, mumps, and rubella, and have not yet passed the period for suspension of attendance.
However, should your doctor confirm that you are no longer contagious, you may be allowed to fly. Please consult your doctor. In some cases, you may be asked to provide a medical certificate.
Reference: Periods of suspension of attendance by diseases as stipulated under the School Health and Safety Act
| Disease | Period of attendance suspension |
|---|---|
| Influenza | Until five days have passed after the onset of symptoms, and two days after the alleviation of the fever |
| Whooping | Until the characteristic cough disappears, or until treatment is completed with an appropriate antibacterial formulation |
| Measles | Until three days have passed after the alleviation of the fever |
| Mumps | Until five days have passed after the onset of the swelling of the parotid, submandibular, or sublingual glands |
| Rubella | Until the rash disappears |
| Chickenpox | Until the scabbing of all the rashes |
| Pharyngoconjunctival fever | Until two days have passed after the major symptoms have disappeared |
| Tuberculosis, meningococcal meningitis, epidemic keratoconjunctivitis (pink eye), etc. | Until a doctor confirms that there is no risk of infection based on symptoms |
| COVID-19 | Until five days have passed after the onset of symptoms, and one day has passed after symptoms have abated |
There are also infectious diseases for which the School Health and Safety Act does not stipulate a specific number of days for which students may be suspended from school, and those not listed above.
Please check with your doctor to make sure that you have no problem in boarding the aircraft.
Passengers Who Use Medicines or Auto-Injectors
There are no restrictions for carrying them on board.
The law dictates that the weight of medicine per container must be a maximum of 0.5 kg or 0.5 liters or less, and the total weight of medicine per passenger must be a maximum of 2 kg or 2 liters or less.
Note that there are no facilities on board to refrigerate medicines. If necessary, please prepare your own ice packs to keep your medicine cool.
If you use an autoinjector, please inform the security inspector to that effect prior at the security checkpoint.
After using the auto-injector, make sure to take it home and dispose of it according to the prescribed disposal method.
Cabin crew are trained in first aid but are not permitted to give injections or administer drugs and medicines. We ask that such passengers do so themselves or have whoever is accompanying do it for them.
Passengers with Implanted Cardiac Pacemakers or Stomas
It is not necessary to submit a medical certificate.
Since they do not fall under the category of dangerous items, no prior declaration is required.
If you are concerned about the impact of security screening on your medical equipment, please inform the security inspector prior to the security check.
Reservations and Inquiries
Disability Desk
If you have any concerns about your flight, please feel free to contact our Disability Desk.
For inquiries about boarding, please call us at the following telephone numbers.
- You can reserve this service at the ANA Disability Desk (9:00-17:00 (JST), 365 days a year).
FAX： 095-865-2488 (toll number)
03-6741-8900 (toll number)
- When calling from outside Japan, dial the Japanese country code 81 and the number (omit the 0 if the number starts with 0).
- If you use a mobile phone, please call us at the above number.