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Frequently Used Pages After Booking
Passengers Who Require Assistance

Airport Support

Airport Support

The service will start for boarding on/after May 19, 2026.

ServicesOPEN

To help you travel with peace of mind, our airport staff will escort you from the check-in counter to the boarding gate (to the lounge for passengers eligible to enter the lounge), during transit and upon arrival.

Eligible CustomersOPEN

The following customers are eligible to use this service.

  • When one adult is traveling alone with one or more children under 2 years of age
  • When boarding with only senior passengers (65 years of age or older)
  • When boarding with only pregnant passengers
  • When traveling with children aged 12 to under 17 years old only
    *Children aged 5 to under 12 traveling alone will need to use Children Traveling Alone (Solaseed Kids).

At the Departure AirportOPEN

Airport staff will escort passengers from the check-in counter to the boarding gate.

At the Connecting AirportOPEN

Passengers will be escorted from the disembarking gate to the flight connection counter or the boarding gate for a connecting flight by airport staff. If the connecting flight will depart from a different terminal, passengers will be escorted to the shuttle bus area.
Services during transfers may be limited. For further information, please contact Solaseed Air Reservation and Information Center.

At the Arrival AirportOPEN

Airport staff will escort passengers from the disembarking gate to the arrival lobby or passenger pick-up area.

NotesOPEN

  • Instead of assigning one staff member to each individual member of a group, we may provide support to groups consisting of multiple passengers.
  • We may not be able to accommodate your request for this service due to restrictions placed on the number of customers who can use it, as well as for other reasons.
    Service details will also very depending on your itinerary and the situation at the airport, so please check these details upon making your request.

How to Make a Reservation / About the ProcedureOPEN

For airport support services, reservations must be made by phone at least 24 hours prior to your departure flight.
Please make your reservation at Solaseed Air Reservation and Information Center.

  • *  If your request is made within 24 hours of departure, we may not be able to accommodate your request. Please be advised in advance.
  • *  Solaseed Air provides assistance to passengers with physical difficulties such as sickness, injury, or disability, as well as passengers requiring other assistance (expectant mothers, elderly passengers, passengers with young children, unaccompanied minors, and passengers traveling with pets) so that they can enjoy a safe and comfortable flight.
    For details, please check Passengers Who Require Assistance.

Reservations and InquiriesOPEN

For inquiries about boarding, please contact us at the following telephone numbers.
(*8:00-20:00 (JST), 365 days a year)
Solaseed Air Reservation and Information Center
0570-037-283
When calling outside Japan
06-7637-8817

Passengers Who Require Assistance

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