Passengers with Assistance Dogs

Assistance dogs for persons with physical disabilities, including guide dogs (seeing eye dogs), mobility assistance dogs, and hearing dogs, can accompany passengers in the passenger cabin if they would like to travel with such dogs.
Please present your assistance dog certificate at the check-in counter on the day of your boarding.

When Making a Reservation
Check In
Security Check
Boarding and In Flight
Upon Arrival
Reservations and Inquiries

When Making a ReservationOPEN

Accompaniment of a companion

Passengers requiring assistance with eating, using the lavatory, etc. must be accompanied by another passenger who is able to assist.
Neither our ground nor cabin crew will be able to provide assistance in doing so.

Seat reservation

For safety reasons, you are not allowed to sit in an exit row seat.
Extra legroom seats are also available.

Check InOPEN

Estimated time for procedures at the airport

On the day of departure, please arrive at the airport early.
Upon your request, our staff will escort you around the airport and inside the aircraft. Please feel free to let us know.
*Estimated time for procedures: 60 minutes prior to the departure time

Security CheckOPEN

It is performed with the same details and in the same manner as other passengers.
Simplified inspections or preferential treatment at security checks for reasons of a disability are not acceptable.
Each person must pass through the metal detector. In some cases, an inspection by contacting may be required, but please rest assured that the security staff will tell you what to do.
If you have any concerns, please tell us at the time of the reservation, or at the airport counter on the day of your boarding.

Boarding and In FlightOPEN

We will also assist you safely with boarding and getting to your seat. You may use our service with peace of mind.

Priority gate service

Passengers who require assistance can board the plane first as soon as the plane has been prepared to allow passengers to board.
Please inform the boarding gate staff as soon as possible if you would like to use this service. Upon your request, a staff member will escort you to the aircraft entrance.

Upon ArrivalOPEN

Upon request, our staff will escort you to the arrival lobby or to the person meeting you. Please feel free to let us know if you have request.
If you require assistance, you may have to wait a short while to be served.

Reservations and InquiriesOPEN

Disability Desk

If you have any concerns about your flight, please feel free to contact our Disability Desk.
For inquiries about boarding, please call us at the following telephone numbers.
*You can reserve this service at the ANA Disability Desk (9:00-17:00 (JST), 365 days a year).

Disability Desk

Go here for inquiries by email.

*You will be redirected to the ANA official website.
Please select "Non-ANA Mileage Club Members" and contact us.
*We do not accept inquiries regarding changes to the fares or reservations.
Please understand that we will not be able to reply to your inquiries.

For passengers with hearing or speech disabilities (toll number)

When calling outside Japan (toll number)

*When calling from outside Japan, dial the Japanese country code 81 and the number (omit the 0 if the number starts with 0).

If you are unable to access our toll-free numbers
(Fixed rate within Japan)

*If you use a mobile phone, please call us at the above number.

Passengers Who Require Assistance

BACK TO
PAGE TOP