Customers with Physical Disabilities
Solaseed Air will provide physically disabled customers with travel assistance so they can fly with peace of mind.
Customers who require assistance at the airport due to illness, injury, or other physical limitations should inform us what kind of assistance will be required when making a reservation.
Advance Seat Availability/Reservation
We allow customers to specify their seat preferences, such as having a window or aisle seat.
Please inform the Reservation and Information Center if you wish to do so.
- * This service is available for customers with physical disabilities and those accompanying them.
- * Reserved seats are subject to change without notice due to aircraft changes or other unavoidable reasons.
- * There are limitations with regard to the seats that can be reserved.
Airport Services
Airport Wheelchair Rental Service
Solaseed Air will provide physically disabled customers with travel assistance so they can fly with peace of mind.
Customers who require assistance at the airport due to illness, injury, or other physical limitations should inform us what kind of assistance will be required when making a reservation.
- * Airplane cabins have no place for stowing wheelchairs, so customers who use their own wheelchairs must stow their wheelchairs as checked baggage during the boarding procedure. Please hand over your wheelchair at the airport counter and replace it with a wheelchair provided by the airline.
- * If the wheelchair you brought is electric, the battery and wheelchair might have to be stowed separately. If you use an electric wheelchair, you should specify in advance the size, weight, battery type, and other details when making your reservation. Additionally, you should come to the airport counter at least 60 minutes prior to departure time.
- * There is also one wheelchair available in the cabin of each airplane. We also have seats with movable armrests to make it easier to use a wheelchair in the airplane aisles. For more details, please ask the airline counter clerk.
Priority Gate Service
Physically disabled customers will be given priority for boarding the airplane. Please inform the boarding gate staff if you wish to receive priority boarding.
Please be at the boarding gate a bit early.
- * This service might not be available, depending on the flight status.
In-flight Services
Braille "Safety Guide"
A braille "Safety Guide" is available for customers with visual impairments.
Please inform a flight attendant if you wish to receive a braille "Safety Guide".
Writing Boards
Writing boards are available for customers with hearing impairments.
Please inform a flight attendant if you wish to receive a writing board.
Cautions to Be Followed When Making a Reservation
Attendants and procedures might be required for customers with visual impairments, customers with difficulty walking unaided, customers who use an electric wheelchair, customers who require a medical air tank, and customers with a severe illness. Please contact the Disability Desk at least 48 hours prior to boarding your planned flight.
Assistance at the time of boarding is available as described below.
Disability Desk
0120-029-377Fax: 0120-029-366
- * Customers unable to access our toll-free numbers should call 0570-029-377 (toll number).
- * This service is offered by the ANA Disability Desk.
