Airport / Check-in

How to pass through the security checkpoint and the boarding gate

The method to pass through the security checkpoint and the boarding gate will be changed

As of August, 2024, we will commence the renewal of the security checkpoint gates and boarding gates.
Due to the renewal, the method to pass through the security checkpoint and the boarding gate will be changed.
Additionally, “non-face-to-face” and “contactless” passage will become possible, ensuring a smooth, safe, and secure trip.

  • Security checkpoint
    Pass through the security checkpoint
  • Boarding gate
    Pass through the boarding gate

What is necessary for passage

When passing through the security checkpoint and the boarding gate, please prepare your boarding pass issued at the online check-in or at the airport.

  • Mobile boarding pass
  • Issued on the PC
  • Issued at the self-service
    check-in machine
  • Issued at the airport counter

New method of passage

  • Security checkpoint
  • Boarding gate
Security checkpoint

Please proceed by holding your boarding pass over the reader, following the instructions of the new passage confirmation machine.

How to use

  • STEP01
    STEP01

    Please make sure that you have “your own boarding pass”.

  • STEP02
    STEP02

    Please hold your boarding pass over the reader of the passage confirmation machine.

  • STEP03
    STEP03

    Once the door opens, please proceed by following the instructions on the guidance screen.

Customers who require assistance

Please ask the staff at the security checkpoint for assistance. They will provide guidance to you.

Customers travelling with children in their arms or in strollers

Please ask the staff at the security checkpoint for assistance. They will provide guidance to you.

Customers who have the boarding passes collectively held by a representative

Please hold over one boarding pass and have one person proceed through.

Boarding gate

Please hold over one boarding pass per one customer following the instructions of the new ticket gate and proceed through following the instructions on the screen.
Please make sure that you have “your own boarding pass”.

How to use

  • STEP01
    STEP01

    Please make sure that you have “your own boarding pass”.

  • STEP02
    STEP02

    Once the person in front has completed proceeding through and the door has closed, please hold the boarding pass over the ticket gate.

  • STEP03
    STEP03

    Once the door opens, please proceed by following the instructions on the guidance screen.
    If the information sheet for seat change*1 is printed out, please receive it and proceed through.

    *1 The sheet is printed out in the cases below.

    • - when the customer's seat has been changed due to aircraft changes.
    • - when the previous boarding pass before the seat change is held over.

Customers who require assistance

We will provide you a guide sooner than other customers through the Priority Gate Service. Please inform the boarding gate staff if you would like to receive it.

Customers travelling with children in their arms or in strollers

  • Holding the boarding pass over the reader with a children in your arms.

    When you hold children in your arms, you can proceed with them. Please hold over the boarding passes for them and for yourself, following the indicated guidance.

    * Customers using strollers
    Please remove your children from the strollers before proceeding through the ticket gate, and hold them in your arms while proceeding through.

  • Holding the boarding pass over the reader with a children in your arms.

    The door opens when two boarding passes are held over, so please proceed through while holding them in your arms.

Customers who have the boarding passes collectively held by a representative

The door opens and closes for each customer. Please hold over one boarding pass, and have one person proceed through.

Abolition of the security check pass and the boarding information sheet

Sheets issued each at the security checkpoint and the boarding gate are abolished. Therefore, the boarding information sheet is not printed out from the new ticket gate.

Please check the boarding pass for the boarding gate, group number, seat number, etc.
Additionally, please issue the “Certificate for boarding” for customers who had been using the boarding information sheets as proof of boarding.

  • Security check
    Security check pass
  • Boarding gate
    Boarding information

Changing period

Scheduled to be gradually renewed from August 2024

Airports introduced

Miyazaki Airport, Kumamoto Airport, Nagasaki Airport, Naha Airport, Kagoshima Airport,
Oita Airport, Chubu International Airport, Fukuoka Airport, Kobe Airport, Ishigaki Airport

  • * For airports other than above, we will introduce them gradually.
  • * We will announce the future introduction schedule as it is fixed.
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