Airport / Check-in

Self-service Check-in Machines

Customers who have not completed reservation, payment, or seat selection procedures will need to do so at a self-service check-in machine.
After completing check-in procedures, please go through the security checkpoint at least 15 minutes before departure.
* At Haneda Airport, please proceed through at least 20 minutes prior to departure. (This applies to flights boarding on or after Dec. 1, 2018.)
(If you are checking in baggage, please go to the baggage counter.)

* You can use any ANA Self-service Check-in machine at the airport.

Change Reservations or Request Refunds for Delays and Cancellations

Main Functions

  1. Purchase Tickets
    (Credit Card Only)
  2. Check-in and Select Seats
    For Up to 6 Passengers
  3. Change Reservations
  4. Collect Receipts
  5. Collect Boarding Passes for Infants
  6. Change Seat Selection
    For Checked-in Passengers

Locations

Available at Haneda, Miyazaki, Kumamoto, Nagasaki, Kagoshima, Oita, Naha, and Kobe airports.

Fares That Cannot be Processed or Purchased at Self-service Check-in Machines

Customers who are using the following fares must present identification documents to check-in, so please go to the check-in counter.

  • * If the fare was purchased after identification documents were presented at a travel agent or Solaseed Air sales office, then self-service check-in machines can be used to complete procedures.
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