Reservation Changes, Cancellations, and Refunds
Reservation Changes
Please check "Involuntary Changes and Refunds" to learn about refunds which are caused by weather, etc.
- Please have your "reservation number or e-Ticket number" and "name at the time of the reservation (in alphabetical characters)" prepare.
- Reservation changes must be completed before the departure of the relevant flight.
- There are the cases in which the fare amount may change depending on the available seats at the time of the change even if the fare is the same. Thank you for your understanding.
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Reservation changes are handled in accordance with the applicable terms and conditions for each fare.
Cancellation fees will be charged for cancellations of non-changeable fares.
For details, check the information about fares.
Reservation Cancellations
Please cancel your reserved flight through the Solaseed Air Reservation and Information Center or on the Solaseed Air website before the reserved flight departs.
- Cancellation fees will be charged based on the total fare amount of the entire reservation after purchasing.
- The ticket purchase date will be either the date on which the amount is charged to the credit card, or the date on which cash payment is confirmed by Solaseed Air.
Cancellation Fee
| Fare type | If a cancellation occurs after a ticket has been purchased and prior to the departure time of the reserved flight | If the reservation is not cancelled prior to the departure time of the reserved flight |
|---|---|---|
| Standard | Both unused and partially used tickets: JPY 500 |
Both unused and partially used tickets: 25% of the fare price |
| Youth Saver |
If the entire segment is unused: The amount equivalent to 40% of the fare price will be charged at least 45 days before the departure date. The amount equivalent to 60% of the fare price will be charged 28-44 days before the departure date. The amount equivalent to 70% of the fare price will be charged within 27 days of the departure date. |
After the departure time of your flight or if the entire segment is partially used: 100% of the fare price
|
| Senior Saver | ||
| Island Saver | Both unused and partially used tickets: JPY 500 |
Both unused and partially used tickets: 25% of the fare price |
| Limited Special Saver |
If the entire segment is unused: The amount equivalent to 90% of the fare price will be charged. |
After the departure time of your flight or if the entire segment is partially used: 100% of the fare price
|
| Early Bird Saver |
If the entire segment is unused: The amount equivalent to 30% of the fare will be charged at least 45 days before the departure date. The amount equivalent to 50% of the fare price will be charged 28-44 days before the departure date. The amount equivalent to 60% of the fare price will be charged within 27 days of the departure date. |
After the departure time of your flight or if the entire segment is partially used: 100% of the fare price
|
| Last Minute Saver |
If the entire segment is unused: The amount equivalent to 10% of the fare will be charged at least 45 days before the departure date. The amount equivalent to 15% of the fare price will be charged 28-44 days before the departure date. The amount equivalent to 20% of the fare price will be charged within 27 days of the departure date. |
After the departure time of your flight or if the entire segment is partially used: 100% of the fare price
|
| Shareholder's Discount |
Both unused and partially used tickets: JPY 500 |
Both unused and partially used tickets: 25% of the fare price |
Changes and Refund Rules
Here's an overview of our rules regarding changes and refunds.
If your reservation includes two or more flight segments under the same reservation, such as a round trip or a connecting itinerary using an intermediate point, any change or refund request must be processed for all flights in that reservation, even if you wish to change or refund only one segment. (It is not possible to process only the selected segment.)
Changes and refunds are handled in accordance with the fare rules and conditions applicable to your ticket.
If a fare is non-changeable, a prescribed cancellation fee will apply.
1.Changes
Any fare difference between the original and new reservation will be charged.
If you have a round-trip or connecting itinerary using an intermediate point, even when changing only one segment, the entire reservation record, including the flights that remain unchanged, will be recalculated. If it is not possible to rebook all segments through to the final destination, the fare cannot be recalculated and the reservation cannot be changed.
Example
You purchased a round-trip Standard fare on June 1 for the outbound flight on July 1 (SNA51, Haneda to Miyazaki) and the return flight on October 3 (SNA60, Miyazaki to Haneda). If you change both flights on June 30, the fare valid on the date of change, June 30, will apply.
Applicable fare
The fare valid on the date of change will apply to the entire itinerary. The respective reservation class and seasonality will apply to each travel date for the outbound and return flights.
Any fare difference between the original and new reservation will be charged.
If you have a round-trip or connecting itinerary using an intermediate point, even when changing only one segment, the entire reservation record, including the flights that remain unchanged, will be recalculated.
Example
You purchased a round-trip Standard fare on June 1 for the outbound flight on July 1 (SNA51, Haneda to Miyazaki) and the return flight on October 3 (SNA60, Miyazaki to Haneda). If you change the return flight on July 3, the fare valid on the date of purchase, June 1, will apply.
Applicable fare
The fare valid on the date of purchase will apply to the segment being changed. The respective reservation class and seasonality will apply to each travel date for the outbound and return flights.
2.Refund
A cancellation fee, as specified for each fare type, will be charged when canceling an e-ticket.
Please note that partial refunds for individual segments are not permitted. After refunding the entire reservation record, please purchase the required segment as a new reservation.
Example
For example, even if you wish to refund only the outbound flight on June 30, you must first refund both the outbound and return flights together, and then purchase the return flight again as a new reservation.
Applicable cancellation fee
The number of days between the outbound departure date and the refund processing date will be applied, and the fee will be calculated based on the total fare amount for the entire reservation record.
The refund amount will be calculated by deducting the applicable fee, charged on the total fare for the entire reservation record including used segments, from the difference between the total fare for the entire reservation record including used segments and the fare applicable to the used segment.
Depending on the calculation, there may be no refundable amount.
Example
You purchased a round-trip Standard fare on June 15 for the outbound flight on July 1 (SNA51 Haneda to Miyazaki) and the return flight on October 3 (SNA60 Miyazaki to Haneda).
If you refund the return flight on July 3, the outbound flight will be regarded as having been used at the applicable one-way fare.
Applicable cancellation fee
The cancellation fee for partially used tickets will be charged based on the total fare for the entire reservation record.
Refunds cannot be processed if the used segment does not constitute a valid itinerary.
Example
For passengers holding a round-trip e-ticket with a connecting return flight using an intermediate point, if the outbound segment and the first segment of the return flight have already been used, a refund of the final segment cannot be processed.
If you have any questions regarding changes or refunds, please contact Solaseed Air Reservation and Information Center.
Refund Procedures
Please check "Involuntary Changes and Refunds" to learn about refunds which are caused by weather, etc.
Refund Period
Within 30 days as calculated from the day after the expiration date of the ticket.Cautions
- Please make sure to complete procedures within the relevant refund period. No refunds will be given after the refund period has passed.
- Passengers are also requested to notify Solaseed Air even in the case of flight cancellation or delay due to bad weather or similar reasons.
- If you need a refund for a ticket purchased from a travel agency, please ask the agency to process the refund.
Refund Method
Refunds of tickets will incur predetermined refund handling fees. Fees vary depending on the fare type. Please refer to the Fares page for details.
| Payment method | Refund method |
|---|---|
| Credit card | The amount will be refunded to the credit card account. |
| Cash | The amount will be refunded in cash or by bank transfer to the bank account.
|
Refund Location
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Refunds can be requested through the Solaseed Air website, Solaseed Air Reservation and Information Center, or Airport counter.
Refund procedures cannot be completed through the Solaseed Air website after the departure date of the ticket.
Refunds can be requested through the Solaseed Air Reservation and Information Center or Airport counter. You will be asked to provide the confirmation number that you received at the time of the purchase.
- To request a refund, you will be asked to provide the "reservation number or e-ticket number" that you received at the time of purchase.
Number of Days for Refund After Completion of Refund Procedure
- If you made payment by credit card, then the refund will be credited to the credit card account.
- The number of days required to receive the refund will vary according to the date of the refund request and the timing of the closing date and refund processing procedure of the credit card company. It may take 2 to 3 months for the refund to be received, depending on the timing of processing.
- There will be 2 cases of credit card refunds, depending on the timing of processing: The full amount of purchase may be initially deducted, and then the remaining amount minus a handling fee may be refunded; or the deduction and refund may be processed simultaneously, and only the handling fee may be deducted. For more details, please contact the credit card company.
The amount will be refunded to your designated account within 10 days after completing refund procedures.
- It may take more than 10 days in some cases including the year-end/New Year holiday period.
- This does not apply in certain situations, such as a system failure at a bank or other institution, or a large-scale flight cancellation due to bad weather, etc.
Special Provisions (Changes and Refunds of Reservations due to Illness)
If you are unable to travel due to illness or other reasons, we will offer the following options upon the submission of a medical certificate (or equivalent document) from a doctor clearly stating that you are unable to travel on your original itinerary.
For more details, please contact the Solaseed Air Reservation and Information Center.
- Changes to the reservations of the passenger and their travel companions are accepted ONLY AFTER the travel has commenced.
- Cancellation fees associated with reservation changes will NOT APPLY.
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We will issue a full refund without applying cancellation fees.
* Note: This applies ONLY to reservations before flight departure and prior to refund. - Please note that already canceled reservations are NOT ELIGIBLE.